Refund Policy JADE and PEARLS.com is proud to offer return shipping at no cost to you! Please see details below.
We want you to be absolutely satisfied with your jewelry. Wear it. Enjoy it. Show it off. If within 30 days after receipt of your purchase you're not completely satisfied, return it for a full refund of the purchase price or replace it - no questions asked. However all products should be returned in the original state they were received. Products which have been modified by another 3rd party jeweler or abused will not be accepted for refunds.
Please note that ALL ITEMS, must be returned in ORIGINAL CONDITION and PACKING in order to process a full refund.
All Free Gifts with purchase must be returned with products which are to be refunded. Refunds are not granted to products which are not returned with the free gift.
To return, exchange or replace your purchase, please follow these simple steps:
US CUSTOMERS
1. | Please read the information on the back of your original shipping document and enclose it with your purchase (in the original packaging if possible), or if you do not have your original shipping document, please print and complete the Return Purchase Form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper. | 2. | Call customer service at 1-888-687-5233 to obtain a return authorization number and a UPS return label. You will receive this label via e-mail. | 3. | Pack items to be returned and include your shipping document (or return purchase form). | 4. | Make arrangements with UPS to have your package delivered (either drop it off at a UPS location or arrange with them to have it picked up). |
CANADIAN CUSTOMERS
1. | Please read the information on the back of your original shipping document and enclose it with your purchase (in the original packaging if possible), or if you do not have your original shipping document, please print and complete the Return Purchase Form. If you are unable to print this form, please provide us with your name, address, phone number and order number on a separate piece of paper. | 2. | Call customer service at 1-888-687-5233 to obtain a return authorization number and a UPS account number in order to ship your package for free. | 3. | Pack items to be returned and include your shipping document (or return purchase form). | 4. | Make arrangements with UPS to have your package delivered (either drop it off at a UPS location or arrange with them to have it picked up).
Once we receive your return it will be processed by our returns specialists. For any refunds, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within ten business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. Customers returning a partial order will be refunded for the returned items only. Refunds will be applied to any unpaid balances first. |
|
